TWI / Training withIn Industry

TWI’s Job Instructions (JI) course aims to reduce the inconsistency of work provided by your employees, thus resulting in waste reduction and efficiency improvement. Often called the missing link to Lean, JI focuses on reducing the variability in our people.

Developing a flexible, effective workforce requires standardized practices. JI teaches supervisors how to quickly train employees to do a job correctly, safely, and conscientiously. Participants learn how to effectively break down a job and deliver instruction for individual tasks-- training one-on-one, hands-on, and one step at a time. This standardized training method fosters the conditions needed for process stability. 

The program uses real-world examples to demonstrate the poor ways in which problems are often handled in the workplace and offers a standardized alternative to drive positive results. The first two sessions center on learning the "Four Step Method," a simple, straightforward, and easy-to-implement process focused on preparation, presentation, application and testing. The remaining course time is given to participant instruction demonstrations from your workplace to practice the Four Step Method. Unlike any other training, the TWI "learn by doing" methodology requires participants to immediately implement their new knowledge in the workplace.

JI is especially effective when combined with TWI’s Job Relations (JR) program, which focuses on building positive employee relations using the same TWI Four Step Method.   

Supervisors and team leaders are in a pivotal position to both implement and sustain change. However, they're often promoted from the shop floor in recognition of their knowledge about product, processes, and materials. Many do not have the supervisor skills to effectively instruct employees, gain loyalty and cooperation, and solve problems. TWI’s Job Relations (JR) course provides a countermeasure to help supervisors address employee morale and problems that arise when implementing a strategy of continuous improvement.

In this course, managers and supervisors learn how to apply standard work to managing employees in order to build positive relationships and a strong team. By communicating how each employee is doing, giving credit when due, telling employees in advance about changes that will affect them, and making best use of each person’s ability, your management team can set a positive productive environment for the entire workforce. Developing and maintaining these good relationships prevents problems from arising and is paramount to earning loyalty and cooperation from others.

When problems do arise, JR uses the "Four Step Method", a proven method of getting the facts, weighing options and deciding, taking action, and checking results. The course emphasizes that people must be treated as individuals to provide a foundation for good relationships. Benefits experienced from practicing JR include increased productivity, improved attendance, better morale, and higher employee retention rates.

As more and more companies embrace Lean techniques, it has become increasingly obvious that company culture remains to be the biggest challenge. TWI’s JR is the solution.