TWI Job Relations Training
How many good people have you lost over one bad conversation?
TWI Job Relations teaches your supervisors how to handle people problems fairly, and how to head most of them off before they start.
Your leaders get a clear method for the hard conversations, and your good people stay.
- 0Determine objective
- 1Get the factsHistory: you, them, process. Rules and customs. Talk with individuals. Opinions and feelings.
- 2Weigh and decideFit the facts together and consider the options.
- 3Take actionResponsibility, ability, authority. Timing.
- 4Check resultsFollow up and see whether it helped.
Supervisors who can handle people problems with confidence.
- 01Fewer people problems reaching your desk
- 02Good employees who stay because they're treated fairly
- 03Decisions built on the facts
- 04Supervisors confident in the hard conversations
- 05Small issues handled before they turn into big ones
Every step of Job Relations comes back to that idea, and it's the reason good supervisors keep good people.
Four steps for any people problem.
Leaders start by deciding what they want to accomplish, then work the problem through four steps. They practice on real situations from their own areas all week.
Get the facts
Gather the whole story, including opinions and feelings, before deciding anything.
Weigh and decide
Fit the facts together, look at the options and how each one affects people.
Take action
Decide who should handle it and when, then follow through.
Check results
Follow up to see whether the action helped reach the objective.
- One week, about three hours a day
- Up to ten leaders per group
- In your facility or live online
- Participant workbook and pocket card included
- Certification for every leader who completes it
- Taught by a certified TWI instructor
Supervisors, managers and team leads who direct the work of others. It's often the second TWI course companies add, right after Job Instruction.
Questions about Job Relations.
What is TWI Job Relations?
Job Relations is the TWI program that teaches leaders how to build good relationships with their people and handle problems fairly, using a four-step method.
Is Job Relations conflict resolution training?
It covers conflict and a lot more: attendance, attitude, changes, disagreements between employees and any situation where people affect the work.
How long does Job Relations training take?
We run it over one week, about three hours a day, with up to ten leaders per group, in your facility or live online.
Do leaders work real problems?
Yes. Each leader brings a real situation from their own area and works it through the steps in front of the group.
Ready to bring Job Relations to your floor?
Tell us how many leaders you want trained and where. We'll send a quote, or work through your state MEP if that's how you buy.